Yes, we are a fully insured company.

Where is your head office located?

Our head office is located at Coburg, Victoria. We have a no walk-in policy, all our services are mobile.

What are your office hours?

Our office hours are 9am – 5pm, Monday to Friday and 9am to 2pm on Saturday.

Can the job be done on a weekend?

Yes, we work on Saturdays and by special request for Sundays.

Does CleanMade only do homes?

No, CleanMade does all types of locations. We can service warehouses/factories, schools, office buildings, shops, shopping centres, airport, multi-level dwellings and buildings also. We have access to all high reach equipment.

Can I get a quote over the phone?

Yes, generally we do quote over the phone based on detailed information you have provided us. Once the technician is out on site, they will complete a pre-work assessment and if they find that there are works beyond the specifics provided, they may quote for any extra work involved at a fair and competitive price. You can accept or decline; no work will be done until you have confirmed the quote. For further information, see our Fair Go Policy.

What areas do you service?

Please see our Where We Service page to see a list of all the areas.

How can I pay the technician?

Your technician will send you a copy of your invoice and they accept credit card, direct transfer and cash.

What if I’m not happy with the service provided?

Please give us a call and allow the team to rectify any issues. We will arrange a suitable time for the technician to return and fix the concern free of charge. If it cannot be resolved upon return, we will do a thorough investigation into the issue for a satisfactory result. We endeavor to always maintain a high standard and customer satisfaction. We humbly request that you do NOT leave negative feedback on any social media forums without first providing us with the opportunity of investigating the nature of the complaint and offering a resolution to the issue.

Privacy Policy

Name: Clean Made Australia
Address: Arndell Park, NSW, New South Wales, Australia
Telephone: 1300 932 532
Price range: Contact Us
Rating: 4.8/5

Your privacy is important to us. It is CleanMade’s policy to respect your
privacy and comply with any applicable law and regulation regarding any
personal information we may collect about you, including across our
website, https://cleanmade.com.au, and other sites we own and operate.

This policy is effective as of 23 May 2022 and was last updated on 23 May
2022.

Information We Collect

Information we collect includes both information you knowingly and actively
provide us when using or participating in any of our services and promotions,
and any information automatically sent by your devices in the course of
accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard
data provided by your web browser. It may include your device’s Internet
Protocol (IP) address, your browser type and version, the pages you visit, the
time and date of your visit, the time spent on each page, other details about
your visit, and technical details that occur in conjunction with any errors you
may encounter.
Please be aware that while this information may not be personally identifying
by itself, it may be possible to combine it with other data to personally identify
individual persons.

Personal Information

We may ask for personal information which may include one or more of the
following:
• Name
• Email
• Phone/mobile number
• Home/mailing address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate
reason for doing so. In which instance, we only collect personal information
that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the
following on our website:
• Enter any of our competitions, contests, sweepstakes, and surveys
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media
We may collect, hold, use, and disclose information for the following
purposes, and personal information will not be further processed in a manner
that is incompatible with these purposes:
We may collect, hold, use, and disclose information for the following
purposes, and personal information will not be further processed in a manner
that is incompatible with these purposes:
• to enable you to customise or personalise your experience of our
website
• to contact and communicate with you
• for analytics, market research, and business development, including to
operate and improve our website, associated applications, and
associated social media platforms

• for advertising and marketing, including to send you promotional
information about our products and services and information about third
parties that we consider may be of interest to you
• for internal record keeping and administrative purposes
• to run competitions, sweepstakes, and/or offer additional benefits to you
• to comply with our legal obligations and resolve any disputes that we
may have
• for security and fraud prevention, and to ensure that our sites and apps
are safe, secure, and used in line with our terms of use
Please be aware that we may combine information we collect about you with
general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this
information, we will protect it within commercially acceptable means to
prevent loss and theft, as well as unauthorized access, disclosure, copying,
use, or modification.
Although we will do our best to protect the personal information you provide to
us, we advise that no method of electronic transmission or storage is 100%
secure, and no one can guarantee absolute data security. We will comply with
laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security
strength, ensuring the security of your own information within the bounds of
our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time
period may depend on what we are using your information for, in accordance
with this privacy policy. If your personal information is no longer required, we
will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our
compliance with a legal, accounting, or reporting obligation or for archiving
purposes in the public interest, scientific, or historical research purposes or
statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the
age of 13, and we do not knowingly collect personal information about
children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:
• a parent, subsidiary, or affiliate of our company
• third party service providers for the purpose of enabling them to provide
their services, for example, IT service providers, data storage, hosting
and server providers, advertisers, or analytics platforms
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• sponsors or promoters of any competition, sweepstakes, or promotion
we run
• courts, tribunals, regulatory authorities, and law enforcement officers,
as required by law, in connection with any actual or prospective legal
proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in
providing information, products, services, or direct marketing to you
third parties to collect and process data

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or
our partners, affiliates, and third-party providers maintain facilities. Please be
aware that the locations to which we store, process, or transfer your personal
information may not have the same data protection laws as the country in

which you initially provided the information. If we transfer your personal
information to third parties in other countries: (i) we will perform those
transfers in accordance with the requirements of applicable law; and (ii) we
will protect the transferred personal information in accordance with this
privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the
understanding that your experience of our website may be affected. We will
not discriminate against you for exercising any of your rights over your
personal information. If you do provide us with personal information you
understand that we will collect, hold, use and disclose it in accordance with
this privacy policy. You retain the right to request details of any personal
information we hold about you.

If we receive personal information about you from a third party, we will protect
it as set out in this privacy policy. If you are a third party providing personal
information about somebody else, you represent and warrant that you have
such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct
marketing purposes, you may change your mind at any time. We will provide
you with the ability to unsubscribe from our email-database or opt out of
communications. Please be aware we may need to request specific
information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of
date, incomplete, irrelevant, or misleading, please contact us using the details
provided in this privacy policy. We will take reasonable steps to correct any
information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish
to make a complaint, please contact us using the details below and provide us
with full details of the alleged breach. We will promptly investigate your
complaint and respond to you, in writing, setting out the outcome of our
investigation and the steps we will take to deal with your complaint. You also
have the right to contact a regulatory body or data protection authority in
relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our
site. A cookie is a small piece of data that our website stores on your
computer, and accesses each time you visit, so we can understand how you
use our site. This helps us serve you content based on preferences you have
specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be
aware that we have no control over the content and policies of those sites,
and cannot accept responsibility or liability for their respective privacy
practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our
business processes, current acceptable practices, or legislative or regulatory
changes. If we decide to change this privacy policy, we will post the changes
here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to
opt in to or opt out of, as applicable, any new uses of your personal
information.

For any questions or concerns regarding your privacy, you may contact us
using the following details:
CleanMade Management
admin@cleanmade.com.au